You have put your market story on the table
Your message has been received and recorded. A member of the team will review your note, look at the narratives and market context you mentioned, and come back with a focused reply. This is not automated advice. It is a considered response shaped by how you currently meet financial news and stories. Past performance does not guarantee future results.
Reference ID
Shown in the confirmation email you just received
Where you are in the process
Form received and logged
Completed within a few secondsYour form was submitted successfully and the core details were captured, including your contact information, selected topics, and a short description of the narrative or decision you care about right now.
Done step
Initial review by the team
Usually started the same working dayYour message is being reviewed to identify the main question, relevant market context, and whether additional details are needed before a useful reply can be drafted for you.
In progress
Routing to the right specialist
Often within one working dayOnce your request is understood, it is assigned to someone familiar with your type of decision, such as narrative diagnostics, behavioural questions, or communication planning under headline pressure.
Up next
Personalised reply sent back to you
Typically within two working daysAfter review, you receive a considered response that addresses your specific points and outlines any next steps if you choose to continue the conversation or explore more structured work.
Up next
What happens now
Your message has been logged, tagged by topic, and queued for review by someone who works directly with behavioural finance and narratives. Next, your note will be read in context, matched with any earlier contact from you, and routed to the person best placed to respond. You will then receive a reply that addresses your specific questions, not a generic script.
You usually receive an initial response within two working days, depending on volume.
Need extra help
If you do not receive a reply within the stated window, or your request is time sensitive, you can send a brief follow up through the contact page and mention your reference number for quicker routing.
Keep an eye on your inbox for a confirmation email that includes your reference ID. If it does not appear shortly, check your spam or promotions folders before reaching out again with the same address.